Frequent Questions

 

1. **Do the inflatables have a motor (fan)?**

   Yes. The inflatables we manufacture have an embedded motor (fan) with low electricity consumption. It needs to stay on the entire time it is being used; otherwise, the air will escape through the seams and the motor itself.

 

2. **How long does it take for the inflatable to fill up?**

   On average, inflatables fill up in approximately 3 minutes.

 

3. **How does the inflatable's warranty work?**

   The inflatable has a 1-year warranty against manufacturing defects. The warranty only covers operational defects, as described under normal usage conditions, according to the instruction manual that accompanies them. The warranty ends if the inflatable undergoes repairs by unauthorized persons, is mistreated or involved in accidents, or is exposed to strong winds or heavy rain. The warranty does not cover shipping and return costs for repair.

 

4. **How does the motor's warranty work?**

   The motor has a 1-year warranty against manufacturing defects. The warranty ends if the motor suffers damage (falls to the ground, hits), repairs by unauthorized persons, electrical voltage variations, or misuse by the user. The warranty does not cover shipping and return costs for repair.

 

5. **How can I clean my promotional inflatable?**

   For longer use of your inflatable, avoid using chemical products such as solvents and degreasers. Neutral soap and a damp cloth are sufficient to keep your product clean and ready for another promotional action.

 

6. **How long does the inflatable last?**

   The inflatable can last many years, depending on the care you take with the material.

 

 

7. **What precautions should be taken when installing the inflatable?**

   First, verify that the voltage at the power source matches the motor's voltage;

   

   Try to open the inflatable in a clean area or on a tarp, away from objects that could damage the material;

   

   Do not set up your inflatable under adverse weather conditions, such as strong wind or rain.

 

8. **How should I store my inflatable?**

   Never store your promotional inflatable wet or damp. If it gets wet, for example, due to rain, inflate it again in a suitable place to dry it out, and after this procedure, you can store it with peace of mind.

 

9. **Where can I store my inflatable?**

   It should be stored in a dry, clean place away from moisture. Ideally, it should be folded and packed in the transport bag.

 

10. **What voltage is used in the motor of the promotional inflatable?**

   The standard voltage is 220V.

 

11. **What is the noise level generated by the motor of the promotional inflatable?**

   The noise level is approximately 80 decibels.

 

12. **Is it possible to inflate my inflatable with a power generator?**

   Yes. The recommended generator is 1kva.

 

13. **What is the difference between an air-filled inflatable and a helium gas inflatable?**

   Air inflatables are inflated by an embedded motor and are secured with ropes to the ground or other fixed points, such as poles, trees, and other structures. Helium gas inflatables float and are fixed with ropes.

 

14. **Is it possible to ensure accuracy in reproducing the shape of the inflatable?**

   The inflatables are produced with the help of 3D software, ensuring accuracy in reproducing three-dimensional images. In addition, we have highly skilled professionals prepared to maintain the quality of our products for our customers.

 

15. **Which inflatable is ideal for my project?**

   Our team can help you develop the best model for your marketing project.